Before the Motor Stall message is displayed, the Viper unit puts the affected barrel into a 2 minute defrost and two retries before displaying the message. You will see barrel recovery prior to motor stall.
Check for the following:
1. Low brix in barrel – see brix category in installation segment
2. Low voltage
3. Bad motor or motor controller board
4. Motor capacitor
5. Overtightened faceplate